AI receptionist · Darwin
Darwin tradies: the wet doesn’t wait for you to ring back.
Four hundred and thirty millimetres of rain in January and one in July. A building code written after Tracy. A build-up that breaks every air con in the northern suburbs at once. Receptly answers every call you can’t, knows the suburbs and the NT rules, and books it in.
1300 556 520Ring it now and say the air con’s died in Nightcliff in the build-up. See what it asks.
The Darwin problem
The year has two halves and both of them flood the phone
Darwin Airport averages 432 millimetres of rain in January and 1.1 in July. That is not a season, it’s two different businesses. Through the build-up and the wet, every roof leak, every blocked gutter, every split system that’s been running flat out since October fails in the same fortnight, and they all ring at once. Through the dry, it’s the work everyone deferred, compressed into the months the weather allows.
On top of that the work is spread from the CBD out through the northern suburbs to Palmerston and the rural area, and a call from Humpty Doo is a different proposition to one in Parap. You can’t take them on a roof in thirty-four degrees and ninety percent humidity, and the caller isn’t waiting.
Local knowledge
It knows Darwin
It’s set up for Darwin before it takes a call. Not a generic script with the city name dropped in: the suburbs, the 08 numbers, the way work is spread, and the things a caller from Darwin will ask.
- The suburbs and the rural area It asks the suburb and works out the run: the city and inner (Darwin CBD, Larrakeyah, Parap, Fannie Bay, Stuart Park, The Gardens), the northern suburbs (Nightcliff, Rapid Creek, Millner, Coconut Grove, Casuarina, Karama, Malak, Wanguri, Leanyer), Palmerston (Rosebery, Bakewell, Durack, Gray, Zuccoli, Johnston), the industrial belt (Winnellie, Berrimah, East Arm) and the rural area (Howard Springs, Humpty Doo, Virginia, Girraween, Berry Springs). You set how far out you’ll go, and what you charge to go there.
- Wet season and cyclone questions After a blow it asks the things that matter before anyone gets on a roof: is water still coming in, is the power off, has anything come down across the property, is the roof accessible at all. Nobody gets talked onto a wet roof in a squall. Through the build-up it asks whether the unit is still running or has stopped completely, because that decides whether it’s today or Thursday.
- Cyclone certification Reroofs, patios, carports and shed work in the Territory come with certification questions attached. It captures what the job is and who’s asking, so you’re not finding out on site that the caller wanted an engineer’s sign-off you never quoted for.
- Who to ring when it’s not your job Power and Water Corporation runs water, sewerage and the electricity network here, and takes faults on 1800 245 092, any hour. If it’s immediately dangerous, the emergency line is 1800 245 090, and anything life-threatening is 000. Storm damage help is the SES on 132 500.
- Gas is different up here There is no reticulated household gas network in Darwin. Darwin homes run on LPG bottles, and the emergency contact is the supplier whose name is on the bottle, not a network operator. If a caller reports a gas smell the receptionist tells them to get everyone outside and ring 000, then their LPG supplier’s emergency line. It will never read out a mains gas number, because there isn’t one to read.
NT rules
The NT rules it respects
Licences
The Territory splits it three ways. Builders go through the Building Practitioners Board, plumbers and drainers through the Plumbers and Drainers Licensing Board, and electrical workers and contractors through the Electrical Safety Regulator inside NT WorkSafe, which took that role over on 1 July 2024 when the old Electrical Workers and Contractors Licensing Board was abolished. The receptionist reads out whichever number is yours when a caller asks, and never claims one you don’t hold.
Recording calls
The Northern Territory’s Surveillance Devices Act 2007 lets a party to a conversation record it, and puts the restrictions on what you then do with the recording rather than on the recording itself. We don’t lean on that. Every call opens with a short announcement that it’s an automated receptionist and the call is recorded, same as in the all-party states. Details in our call recording disclosure.
Quoting
It doesn’t quote. Territory jobs carry freight, access and wet-season risk that nobody can price over the phone. It captures what you need, tells the caller you’ll confirm, and doesn’t guess.
Your trade
Set up for your trade, in Darwin
Every Darwin setup starts from a trade script we’ve already built, then gets your suburbs, your hours and your rules on top. See how it works for plumbers, electricians, air conditioning, roofing, painters, landscaping, pest control, locksmiths, builders.
How it works
One call. We do the rest.
- One call with usWe’re in Sydney; setup is a phone call wherever you are. We learn how you run: the jobs you take, the suburbs you cover, what’s urgent, what gets quoted.
- Your number stays the sameKeep the number on the van. Calls you don’t pick up in a few rings divert to the receptionist.
- Live within the weekWe listen to the first month of calls and tune it. Anything it can’t handle, it takes a message and texts you.
Pricing
Less than one missed build-up callout
Starts the day it goes live. Nothing charged until it’s answered your calls for a week. Cancel inside the week and you pay nothing, setup included.
Less than one missed build-up callout. A lot less than a receptionist.
No surprise bills: go over two months running and we tell you before we move you up. Full pricing and what’s included.
Book a setup callWork out what missed calls are costing you with the missed call calculator. Other cities: all locations.