Receptly 1300 556 520

AI receptionist · Brisbane

Brisbane tradies: storm season doesn’t leave voicemail.

One supercell over Logan and every roof, gutter and switchboard from Ipswich to Redcliffe is ringing at once. Receptly answers every call you can’t, knows the suburbs and the QBCC rules, and books it in.

1300 556 520

Ring it now and say water’s coming through the ceiling in Carindale. See what it asks.

The Brisbane problem

Storm season is your busiest month and your worst month for the phone

Brisbane’s year is built around November to March. A storm cell comes through in the afternoon and by six o’clock you’ve got a month of work and a hundred missed calls. The people ringing have water in the house right now, and they’re ringing every roofer and sparky on the first page of Google until one picks up. On the roof with a tarp, you’re not that one.

The rest of the year it’s the spread. Queenslanders on stumps in Paddington, new estates in Ripley and Yarrabilba, units in the Valley, industrial in Eagle Farm, and the Gateway or the M1 between all of them. Answering on hands-free at 100 doesn’t get an address written down.

Storm cellOne afternoon storm, a month of work, a hundred calls in an hour. The receptionist takes all hundred.
QBCCCallers check. The receptionist reads out your QBCC licence number when asked, and never claims one you don’t hold.
Next nameWater on the bed in Carindale at 7pm. They are not leaving a voicemail.

Local knowledge

It knows Brisbane

It’s set up for Brisbane before it takes a call. Not a generic script with the city name dropped in: the suburbs, the 07 numbers, the way work is spread, and the things a caller from Brisbane will ask.

  • Where the job is It asks the suburb and works out the side: north (Chermside, Aspley, Redcliffe, North Lakes), south (Sunnybank, Logan, Springwood), east (Carindale, Wynnum, Capalaba, the Redlands), west (Indooroopilly, Kenmore, Ipswich, Springfield), inner (the Valley, West End, Paddington). You tell it where you work. Gold Coast and Sunshine Coast are their own service areas; it won’t book you two hours down the M1 unless you say so.
  • Queenslanders, stumps and storm damage It asks whether it’s a high-set Queenslander, a slab home, a unit or a shed, and after a storm it asks the questions insurers ask: which room, how much water, is the power off, has anyone been on the roof. Nobody gets told to get on a wet roof.
  • Insurance work It captures the claim number, the insurer and whether make-safe is approved, so you’re not chasing that after you’ve done the tarp.
  • Who to ring when it’s the network No water in the street is Urban Utilities on 13 23 64. Power is two different numbers and Energex means them differently: a fallen powerline, a shock or anything immediately dangerous is the emergency line on 13 19 62, or 000 if someone is hurt; the whole block simply dark is the outage line on 13 62 62. The receptionist gives the caller the right one instead of the one it half-remembers. A gas smell is 000 first, then Australian Gas Networks on 1800 427 532. Storm and flood help is the SES on 132 500. It tells the caller who to ring first, and still takes their details for you.

Queensland rules

The Queensland rules it respects

Licences

Builders and plumbers are licensed by the QBCC, electricians by the Electrical Safety Office. Queensland callers check licence numbers more than anywhere else in the country, and the receptionist reads yours out when asked. It never claims a licence you don’t hold and never promises a certificate it can’t issue.

Recording calls

Queensland’s Invasion of Privacy Act 1971 lets a party to a conversation record it. We don’t lean on that. Every call opens with a short announcement that it’s an automated receptionist and the call is recorded, same as in every state. Details in our call recording disclosure.

Quoting

It doesn’t quote. QBCC contract rules apply above certain values and a receptionist guessing a price is how disputes start. It captures what you need to quote properly and tells the caller you’ll confirm.

Your trade

Set up for your trade, in Brisbane

Every Brisbane setup starts from a trade script we’ve already built, then gets your suburbs, your hours and your rules on top. See how it works for plumbers, electricians, air conditioning, roofing, painters, landscaping, pest control, locksmiths, builders.

How it works

One call. We do the rest.

  1. One call with usWe’re in Sydney; setup is a phone call wherever you are. We learn how you run: the jobs you take, the suburbs you cover, what’s urgent, what gets quoted.
  2. Your number stays the sameKeep the number on the van. Calls you don’t pick up in a few rings divert to the receptionist.
  3. Live within the weekWe listen to the first month of calls and tune it. Anything it can’t handle, it takes a message and texts you.

Pricing

Less than one missed storm-day job

7 days free

Starts the day it goes live. Nothing charged until it’s answered your calls for a week. Cancel inside the week and you pay nothing, setup included.

Starter$249/mo+ $295 setup, or $199/mo yearly with setup freeOne van. You, maybe an apprentice.400 minutes, about 150 calls a month.
Crew$499/mo+ $495 setup, or $415/mo yearly with setup freeTwo to fifteen vans. Jobs go to different people.900 minutes, about 340 calls a month.
Growth$795/mo+ $695 setup, or $660/mo yearly with setup freeMore than fifteen vans, or more than one location.1,600 minutes, about 600 calls a month.

Less than one missed storm-day job. A lot less than a receptionist.

No surprise bills: go over two months running and we tell you before we move you up. Full pricing and what’s included.

Book a setup call

Work out what missed calls are costing you with the missed call calculator. Other cities: all locations.

Hear it take a Brisbane call

Ring the number and say water’s coming through the ceiling in Carindale.

1300 556 520
Book a setup call