AI receptionist · Melbourne
Melbourne tradies: four seasons a day, and the phone rings in all of them.
Heater season starts in May and the phone starts with it. Then the first hot week in November and every split system in the south-east fails at once. Receptly answers every call you can’t, knows the suburbs and the Victorian rules, and books it in.
1300 556 520Ring it now and say the ducted heating’s stopped in Ringwood. See what it asks.
The Melbourne problem
Melbourne work is seasonal, and the seasons don’t ring ahead
The first cold snap in May brings a month of heating calls in a week. The first 35-degree day in November does the same for cooling. In between it’s the Monash at 5pm, the Western Ring Road at any time, and jobs that stretch from Werribee to Pakenham. On the tools you can’t pick up. In the van you pick up on hands-free and can’t write down an address in Cranbourne, so it ends with “text me the details” and they never do.
Melbourne callers have a long list. The city has more tradies per suburb than anywhere but Sydney, and the person with no heating in Reservoir is working down that list until someone answers.
Local knowledge
It knows Melbourne
It’s set up for Melbourne before it takes a call. Not a generic script with the city name dropped in: the suburbs, the 03 numbers, the way work is spread, and the things a caller from Melbourne will ask.
- Where the job is It asks the suburb and works out the region: inner north, west (Werribee, Point Cook, Sunshine), north (Craigieburn, Epping, Mernda), east (Ringwood, Box Hill, Doncaster), south-east (Dandenong, Cranbourne, Pakenham, Frankston), bayside, the Peninsula. You tell it where you work. A caller in Mernda when you’re a bayside business gets a polite no, not a booking that costs you two hours on the ring road.
- The suburbs it knows The whole spread, not a token list. Werribee, Point Cook, Tarneit, Sunshine, Footscray, Melton and Caroline Springs in the west; Craigieburn, Epping, Mernda, Preston, Coburg, Brunswick and Essendon in the north; Ringwood, Box Hill, Doncaster, Glen Waverley, Camberwell and Hawthorn in the east; Dandenong, Cranbourne, Pakenham, Berwick, Narre Warren and Frankston in the south-east; Brighton, Bentleigh, Cheltenham, Sandringham and Mordialloc on the bay; Mornington, Mount Eliza and Rosebud down the Peninsula; Richmond, Fitzroy, Carlton and St Kilda in the inner ring. You say which of those are yours.
- Heating, cooling and the gas question It asks whether it’s ducted gas, a split, evaporative or hydronic, and whether the caller’s thinking about going electric. Victoria’s gas transition means a lot of heater calls are really replacement conversations. It captures that and hands it to you as a quote, not a service call.
- Who to ring when it’s the network No water in the street depends on where they are: Yarra Valley Water on 13 27 62 in the north and east, South East Water on 132 812 in the south-east, Greater Western Water on 13 44 99 in the west. Wires down is the distributor for that area: CitiPower 131 280, Powercor 132 412, Jemena 131 626, United Energy 132 099, AusNet 131 799. A gas smell is 132 771. Storms and floods are the SES on 132 500. It tells the caller who to ring first, and still takes their details for you.
- Agents and bodies corporate Melbourne has more apartments every year. It asks owner, tenant, agent or owners corporation, and captures the work order and the tenant’s number for access.
Victoria rules
The Victorian rules it respects
Licences and registration
Builders are registered with the Victorian Building Authority, plumbers are licensed and registered through the VBA, and electricians are licensed by Energy Safe Victoria. Callers ask. The receptionist reads out your number when they do, never claims one you don’t hold, and never promises a compliance certificate it can’t issue.
Recording calls
Victoria’s Surveillance Devices Act 1999 lets a party to a conversation record it, with strict limits on what can be done with the recording. We don’t lean on that. Every call opens with a short announcement that it’s an automated receptionist and the call is recorded, same as in every state. Details in our call recording disclosure.
Quoting
It doesn’t quote. Victorian domestic building law puts obligations on contracts above certain values, and a receptionist guessing a price is how disputes start. It captures what you need to quote properly and tells the caller you’ll confirm.
Your trade
Set up for your trade, in Melbourne
Every Melbourne setup starts from a trade script we’ve already built, then gets your suburbs, your hours and your rules on top. See how it works for plumbers, electricians, air conditioning, roofing, painters, landscaping, pest control, locksmiths, builders.
How it works
One call. We do the rest.
- One call with usWe’re in Sydney; setup is a phone call wherever you are. We learn how you run: the jobs you take, the suburbs you cover, what’s urgent, what gets quoted.
- Your number stays the sameKeep the number on the van. Calls you don’t pick up in a few rings divert to the receptionist.
- Live within the weekWe listen to the first month of calls and tune it. Anything it can’t handle, it takes a message and texts you.
Pricing
Less than one missed heater callout in May
Starts the day it goes live. Nothing charged until it’s answered your calls for a week. Cancel inside the week and you pay nothing, setup included.
Less than one missed heater callout in May. A lot less than a receptionist.
No surprise bills: go over two months running and we tell you before we move you up. Full pricing and what’s included.
Book a setup callWork out what missed calls are costing you with the missed call calculator. Other cities: all locations.
Hear it take a Melbourne call
Ring the number and say the heating’s stopped in Ringwood.
1300 556 520