AI receptionist · Sydney
Sydney tradies: every call answered, Penrith to the Shire.
Sydney is a big city to drive across and a long day to answer the phone in. Receptly picks up every call you can’t, works out what the job is and where, and books it so your day still makes sense.
1300 556 520Ring it now and say you’re in Blacktown with no hot water. See what it asks.
The Sydney problem
On the tools you can’t answer. In the ute you can’t do anything about it.
Sydney work is spread out. A morning job in Castle Hill, an afternoon in Cronulla, a quote in Marrickville on the way. On the tools, the phone rings out. In the ute on the M5 you can pick up on hands-free, but you can’t write down an address, look at the calendar or give a price, so it ends with “text me the details” and they never do. Either way the job’s gone, because Sydney callers have forty other names on the first page of Google and they’re working down it.
After hours it’s worse. The burst pipe at 9pm in Ryde, the locked-out tenant in Surry Hills, the switchboard that’s tripped in a Liverpool warehouse. Those are the jobs that pay emergency rates, and they’re the ones that go to whoever answers first.
Local knowledge
It knows Sydney
It’s set up for Sydney before it takes a call. Not a generic script with the city name dropped in: the suburbs, the 02 numbers, the way work is spread, and the things a caller from Sydney will ask.
- Where the job is, and what that means for you It asks the suburb and works out the region: west, south-west, Hills, inner west, north shore, northern beaches, eastern suburbs, the Shire. You tell it where you work and where you don’t. A caller in Campbelltown when you’re a northern beaches business gets a polite no and a referral if you want, not a booking that costs you two hours on the M7.
- Strata, agents and tenants More of Sydney lives in units than anywhere else in the country. The receptionist asks whether it’s a house or a unit, whether the caller is the owner, a tenant, an agent or the strata manager, and captures the work order number so you know who’s paying before you turn up.
- The suburbs it knows Not a list it reads out, a map it works from. Blacktown, Mount Druitt, Penrith and St Marys in the west; Castle Hill, Kellyville, Rouse Hill and Baulkham Hills in the Hills; Parramatta, Auburn, Merrylands and Granville in the centre; Bankstown, Liverpool, Campbelltown and Camden in the south-west; Marrickville, Newtown, Leichhardt, Burwood and Strathfield in the inner west; Ryde, Chatswood, Hornsby, Epping and Gordon on the north shore; Manly, Dee Why, Brookvale and Mona Vale on the northern beaches; Bondi, Randwick, Coogee and Maroubra in the east; Hurstville, Kogarah, Rockdale, Cronulla, Miranda and Sutherland in the south and the Shire. Say the ones you cover and the ones you don’t, and it holds the line.
- Your number, your 02 Keep the 02 landline that’s been on the van for ten years, or your 1300, or your mobile. Calls you don’t pick up divert to the receptionist. Callers see nothing change except that someone answers.
- Who to ring when it’s not your job No water in the whole street is Sydney Water on 13 20 90. Wires down or the whole block dark is Ausgrid on 13 13 88 or Endeavour Energy on 13 10 03 out west. A gas smell is Jemena on 131 909. Storm damage is the SES on 132 500. The receptionist tells the caller who to ring first, and still takes their details for you, because they’ll need a tradie after the network’s done its bit.
- Travel and tolls If you charge for travel across the city or for tolls, it tells callers up front. If you don’t, it doesn’t. You set the rule once.
NSW rules
The NSW rules it respects
Licence numbers
Plumbers, electricians and builders in NSW are licensed by NSW Fair Trading, and plenty of callers ask for the number. The receptionist reads yours out when asked. It never claims a licence you don’t hold, and it never promises a compliance certificate it can’t issue.
Recording calls
NSW is an all-party-consent state under the Surveillance Devices Act 2007. Every call opens with a short announcement that it’s an automated receptionist and the call is recorded, so callers know before they say anything. Details in our call recording disclosure.
Quoting
It doesn’t quote. NSW home building law puts obligations on written quotes and contracts above certain values, and a receptionist guessing a price on the phone is how you end up in a dispute. It captures what you need to quote properly and tells the caller you’ll confirm.
Your trade
Set up for your trade, in Sydney
Every Sydney setup starts from a trade script we’ve already built, then gets your suburbs, your hours and your rules on top. See how it works for plumbers, electricians, air conditioning, roofing, painters, landscaping, pest control, locksmiths, builders.
Closer to home? There are pages for the parts of Sydney where we know the ground best. Parramatta · Penrith · Liverpool.
How it works
One call. We do the rest.
- One call with usWe’re in Sydney; setup is a phone call wherever you are. We learn how you run: the jobs you take, the suburbs you cover, what’s urgent, what gets quoted.
- Your number stays the sameKeep the number on the van. Calls you don’t pick up in a few rings divert to the receptionist.
- Live within the weekWe listen to the first month of calls and tune it. Anything it can’t handle, it takes a message and texts you.
Pricing
Less than one missed after-hours job in Sydney
Starts the day it goes live. Nothing charged until it’s answered your calls for a week. Cancel inside the week and you pay nothing, setup included.
Less than one missed after-hours job in Sydney. A lot less than a receptionist.
No surprise bills: go over two months running and we tell you before we move you up. Full pricing and what’s included.
Book a setup callWork out what missed calls are costing you with the missed call calculator. Other cities: all locations.
Hear it take a Sydney call
Ring the number and say you’re in Blacktown with no hot water.
1300 556 520