AI receptionist · Wollongong
Wollongong tradies: a narrow strip between the escarpment and the sea.
Everything here sits between the escarpment and the water, and a lot of it needs a geotechnical report before anyone digs. Receptly answers every call you can’t, knows the Illawarra suburbs and the NSW rules, and books it in.
1300 556 520Ring it now and say the stormwater’s backing up in Thirroul. See what it asks.
The Wollongong problem
Long and thin, one road at each end, and a phone you can’t reach
The Illawarra is a ribbon. Helensburgh at one end, Kiama at the other, Mount Ousley and the Princes the only real ways in and out, and the escarpment pressing everything against the coast. A job in Helensburgh and a job in Shellharbour are the same city on paper and an hour and a bit apart in a ute. You need to know where a call is before you commit to it, and on the tools you’re not finding out.
The work splits too. Heavy industrial around Port Kembla, escarpment blocks in Bulli, Thirroul and Austinmer where slope stability is a planning matter, and new estates spreading through Dapto, Albion Park and Shell Cove. Three different sets of questions and one voicemail that asks none of them.
Local knowledge
It knows the Illawarra
It’s set up for Wollongong before it takes a call. Not a generic script with the city name dropped in: the suburbs, the 02 numbers, the way work is spread, and the things a caller from Wollongong will ask.
- Where along the strip It asks the suburb and works out the run: the northern villages (Helensburgh, Stanwell Park, Coalcliff, Austinmer, Thirroul, Bulli, Woonona), the city and inner (Wollongong, North Wollongong, Fairy Meadow, Corrimal, Figtree, Mount Keira, Keiraville, Gwynneville), the south (Unanderra, Berkeley, Warrawong, Port Kembla, Dapto, Kanahooka), and the Shellharbour and Kiama end (Albion Park, Shell Cove, Shellharbour, Oak Flats, Kiama, Gerringong). You set how far up and how far down you’ll go.
- Escarpment blocks If the job is a retaining wall, a new build, a pool, an extension or drainage on a sloping block in the escarpment suburbs, it asks the address and notes that council planning controls generally require a geotechnical report for escarpment land. It gives no ruling on any particular block, because that’s an engineer’s call. It just puts the question on the table before you price it.
- Industrial and contractor calls Port Kembla and the industrial estates ring differently to a homeowner: a purchase order, a site induction, an outage window, a safety contact. It asks for those up front and routes contractor calls wherever you want them, so they don’t sit in the same list as a blocked toilet in Corrimal.
- Who to ring when it’s not your job No water in the street is Sydney Water on 13 20 90, the twenty-four hour faults line rather than the business-hours number. Wires down or the whole block dark is Endeavour Energy on 131 003, not Ausgrid. A gas smell is Jemena on 131 909. Storm damage and trees down are the SES on 132 500. It sends them there first and still takes their details for you.
NSW rules
The NSW rules it respects
Licences
Plumbers, electricians and builders in the Illawarra are licensed by NSW Fair Trading. The receptionist reads out your number when a caller asks, never claims one you don’t hold, and never promises a certificate it can’t issue.
Recording calls
NSW is an all-party-consent state under the Surveillance Devices Act 2007. Every call opens with a short announcement that it’s an automated receptionist and the call is recorded. Details in our call recording disclosure.
Quoting
It doesn’t quote. Escarpment work in particular can’t be priced before someone’s looked at the slope and the drainage. It captures what you need to quote properly and tells the caller you’ll confirm.
Your trade
Set up for your trade, in Wollongong
Every Wollongong setup starts from a trade script we’ve already built, then gets your suburbs, your hours and your rules on top. See how it works for plumbers, electricians, air conditioning, roofing, painters, landscaping, pest control, locksmiths, builders.
How it works
One call. We do the rest.
- One call with usWe’re in Sydney; setup is a phone call wherever you are. We learn how you run: the jobs you take, the suburbs you cover, what’s urgent, what gets quoted.
- Your number stays the sameKeep the number on the van. Calls you don’t pick up in a few rings divert to the receptionist.
- Live within the weekWe listen to the first month of calls and tune it. Anything it can’t handle, it takes a message and texts you.
Pricing
Less than one missed Illawarra job a month
Starts the day it goes live. Nothing charged until it’s answered your calls for a week. Cancel inside the week and you pay nothing, setup included.
Less than one missed Illawarra job a month. A lot less than a receptionist.
No surprise bills: go over two months running and we tell you before we move you up. Full pricing and what’s included.
Book a setup callWork out what missed calls are costing you with the missed call calculator. Other cities: all locations.
Hear it take a Wollongong call
Ring the number and say the stormwater’s backing up in Thirroul.
1300 556 520